These terms of service describe a contractual relationship("Agreement") between you ("you" or "your") and Dinero InnovationsPvt. Ltd. ("finin," "we," "us," "our"), regarding your use of this web site www.finin.in and a mobile application (collectively"the Portal"), your access to your finin account information and service through the Portal (together, the "finin Services" or "Services").
Finin is a neo banking product offered by its authorised financing partners through Finin's technology platform, which allows you to to manage and spend money seamlessly
Finin may unilaterally decide to change this Agreement from time to time, provided, however, that such changes will not impose additional obligations on you with respect to actions you took before the change became effective unless you specifically agree to such changes (for example by clicking on the "Pay Now" button below the updated agreement). If this Agreement is changed, Finin will give notice to users by posting a new version of this Agreement on the Portal 7 days before that version becomes effective. If Finin makes any changes to this Agreement that it deems to be material, Finin will make a reasonable effort to inform you of such changes, but it is your responsibility to review the Agreement posted to the Portal from time to time to see if it has been changed. The continued use of the Portal following the notification of modification of the Agreement will be construed to mean the acceptance of the modified Agreement.
You hereby authorize Finin, on behalf of the Financing Partner, to make any enquiries with any other finance company/bank/ registered credit bureau regarding your credit history with them.
You hereby express your intent to know through telephonic calls, or SMS on your mobile number mentioned in the application form or any other alternate number of yours as well as in this undertaking, or through any other communication mode, various Finin loan offer schemes or loan promotional schemes or any other promotional schemes and hereby authorize Finin and its employee, agent, associate to do so. You confirm that laws in relation to the unsolicited communication referred in “National Do Not Call Registry” (the “NDNC Registry”) as laid down by Telecom Regulatory Authority of India will not be applicable for such communication/calls/ SMS received from Finin, its employees, agents and/or associates.
Subject to a risk assessment conducted by Finin on you, Finin shall choose a suitable financing partner for you (“Financing Partner”) and facilitate execution of the loan agreement between the Financing Partner and you so that you may purchase the Products utilising such funds. While Finin shall make reasonable efforts to ensure that you find a suitable financing partner, Finin does not guarantee the same to you. If you agree to use "Buy with Finin, you may be required to, if applicable, pay a token amount as a down payment to Finin at the time of purchase of the Product, along with a nominal service charge (details provided below). The Financing Partner will fund the remaining cost owed to the Merchant in exchange for your promise to repay the same amount plus a finance charge as determined by the Financing Partner based on your creditworthiness. An approved limit shall be sanctioned to you by the Financing Partner, details of which shall be available on your Finin account. Subject to this credit limit, you may be permitted to obtain disbursements from the Financing Partner to buy the Products, by confirming the disbursal amount and other terms and conditions of the disbursal (as determined by the Financing Partner), on the Portal. In cases where the partner website is running an interest-free offer, the finance charges will be borne by the partner website and will not be paid by you Finin shall provide to you the following facilities (“Services”)
Finin is the technology and operating partner to its financing partners. As a service provider, Finin is fully responsible for communicating, transacting and processing on behalf of its financing partners. At no point, Finin is representing itself as a lending company. Please refer to your Loan Agreement for details on your contract with the Financing Partner.
Finin reserves the right to add new functionalities, remove existing functionalities or modify existing functionalities to its Services as and when it deems fit and at its sole discretion.
Finin has tied up with multiple financial partners to ensure you get the best financing options.
The loan approval process is as per the discretion of the Financing Partner. Finin may choose not to provide Service to you or to specific Merchant sites at any time (even after execution of the loan agreement with a financing partner) for any reason, including but not limited to, your creditworthiness, your history of transactions on our Portal, the Merchant's account history or any other reason. Finin may cancel transactions at any time before a Merchant delivers any goods or services if you violate any term of this Agreement.
You agree to provide unconditional and absolute consent to Finin to use and share the information provided by you in relation to the Services. Finin shall take all reasonable steps to ensure that the information received from you is secure, and is accessible only to the relevant persons.
By using the Finin Service, you give Finin, on behalf of the Financial Partner, permission to investigate your credit record and obtain your credit report in connection with the review of your application for credit. A credit report may also be requested in connection with a credit extension, credit limit request, account renewal, account collection action or dispute investigation. You understand that Finin or its financial partners will report data your account to credit bureau agencies. In case you repay late or default on your repayments, this will have an adverse impact on your credit score hampering your chances of getting loans in the future.
You agree to allow Finin, on behalf of the Financing Partner, to send you payment reminders from time-to-time. You also agree that if you fail to pay any amount owed to Finin or the Financing Partner pursuant to this Agreement or the Loan Agreement, Finin may engage in collection efforts to recover such amounts from you. These collection efforts may involve, inter alia, contacting either you directly or any other contact details provided by you at the time of joining Finin, submitting your information to a collection agency, or taking legal action. Failure to pay may affect your credit score.
You agree that Finin may provide you with communications about your account and the Finin Service electronically or through phone calls or in writing. Standard mobile, message, or data rates may apply and you are responsible for any such fees. Finin reserves the right to close your account and immediately collect all due amounts if you withdraw your consent to receive electronic or other communications or if you revoke access to any third-party site on which the Finin Service relies (e.g., Facebook, Twitter, etc.) or if any such service should revoke or cancel your account on that site. Any electronic communications will be considered to be received by you within 24 hours of the time we email it to you or otherwise send it to your attention (such as via SMS or other online notification). We may assume you have received any communications sent to you by postal mail 3 business days after we send it
If we need to contact you to service your account, you give direct consent to us and our permitted assigns to communicate with you in any way, such as calling, texting, or e-mail via: a mobile phone or landline you provide to us, use to contact us, or at which we believe we can reach you (even if it is not yours),
You also agree that these communications are not unsolicited (do not follow DND system) for purposes of any state or federal law, and you understand that this may result in additional mobile, text message, or data charges.
If you grant express permission to a third party to take specific actions on your behalf, or access particular information about your account, either through your use of the third party's product or service or through your Finin account, you acknowledge that Finin may disclose the information about your account that is authorized by you to this third party. You also acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. Further, you acknowledge and agree that you will not hold Finin responsible for, and will indemnify Finin from, any liability arising from the actions or in actions of this third party in connection with the permissions you grant.
In compliance with the Master Direction - Know Your Customer (KYC) Direction, 2016 (‘Directions’) issued by the Reserve Bank of India (RBI), undergoing KYC verification is mandatory in order to become a registered & approved user on our platform.
At the time of registration, we ensure that the user is the person who he/she claims to be. This is to prevent fraudsters from using the name, address and forged the signature of others for doing fraudulent transactions, etc. For this purpose, the user has to submit documents/details according to his/her profile. Our app-based service facilitates a seamless digital submission process wherein images of original documents are digitally submitted to us for verification. Once the documents are successfully submitted to us, our KYC team analyses the document details and in case some information is missing/not legible/tampered, our executives contact the user to have the information corrected/resubmitted.
The procedure of the Registration starts by verifying the number of the user via sending an OTP at his/her mobile number shared. Further, below is the list of acceptable documents collected from our users during the time of an initial application:
Users are also required to click a selfie and the same will be uploaded in his/her application. Lastly, the user is required to digitally sign the Term & Conditions as well as the uploaded documents, using valid electronic modes of signature, after which the initial KYC document submission procedure is completed
Post the submission, the KYC team shall verify the documents. Once the document verification process is cleared, the application is considered for On-Site Verification (OSV). The user is to schedule a time for the OSV process. In the allocated timeframe, our authorized agent visits the user at his/her current address location to compare the copy of the OVD submitted electronically with the original and recording the same on the agent’s digital transaction device. The agent thereby collects/captures the following through the digital transaction device/app:
The KYC verification process is complete once the OSV submission is done.
When you provide information to Finin, you agree to provide only true, accurate, current and complete information about yourself and you agree not to misrepresent your identity or your account information. You further agree to keep your account information up to date and accurate.
In some cases when you attempt to use the Finin Services to make a purchase, the transaction may be held as pending or be otherwise delayed for processing and confirmation by either Finin or the Merchant and can be cancelled at any time until it is confirmed by Finin.
If you use the Finin Services, you shall be levied non-refundable service charges, details of which are available here service charges. You are also responsible for any fees or other amounts that your phone service provider charges, such as fees for SMS, data services, and any other fees that your phone service provider may charge.
In order to purchase Products (either on the Portal or on the designated Merchant portal), you may be required to, if applicable, pay a nominal amount as a down payment to Finin vide the below mentioned acceptable methods of payment at the time of placing the order. The remaining cost of the Products (after making the down payment, if applicable) shall be financed by the Financing Partner in accordance with the Loan Agreement.
You may use one of the acceptable methods of payment to make automatic monthly account payment. Currently, acceptable methods of payment are:
You are responsible for maintaining the secrecy and security of the login credentials to your Finin account, controlling the activities that occur in or through your Finin account and for restricting access to your system to prevent unauthorized access to your Finin account. You agree to accept responsibility for all activities that occur in your Finin account. You agree to establish reasonable security procedures and controls to limit access to your password or other identifying information to authorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your information. Your credentials include your username and password to your Finin account and to any third party account you have used to login to your Finin account. You agree to inform us immediately if you have any reason to believe that your login credential has become known to anyone else, or if the password is being or is likely to be used in any unauthorized manner. Any breach of security or unauthorized use of your Finin account will not make Finin liable to indemnification. You are also responsible for maintaining the accuracy of the information in your Finin account.
The information on the Portal is for information purposes only. It is believed to be reliable, but Finin does not make any promises as to its completeness, timeliness or accuracy. The information and materials contained in the Portal, and in this Agreement, are subject to change notice of which shall be at the sole discretion of Finin
Finin shall provide to you basic support for the Services and shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for (i) planned downtime (of which Finin shall give at least 4 hours notice), or (ii) any unavailability caused by circumstances beyond Finin’s reasonable control. Call centre support services shall be provided from 10 a.m. to 7 p.m., 7 days a week (excluding public holidays).
Access to the Services may from time to time be unavailable, delayed, limited or slowed due to, among other things:
Finin assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption or errors in the operation of the Portal
Links to non- Finin websites are provided solely as pointers to information on topics that may be useful to users of the Services, and Finin has no control over the content on such non-finin websites. Finin makes no warranties concerning the content of such websites, including the accuracy, completeness, reliability of said websites, nor does Finin warrant that such website or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. If you choose to follow a link to a website not controlled by Finin, you must do so at your own risk. Finin does not guarantee the authenticity of documents on the Internet. Links to non-finin websites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such websites.
Without prejudice to any other rights or remedies which it may have, Finin shall have the right to terminate your access or usage rights to the Services, for any reason whatsoever (including but not limited to non-compliance with any applicable laws or this Agreement), at any time without any prior notice to you.
We reserve the right to assign and transfer the transaction to any person, including, but not limited to Financier, as deemed appropriate by us and to disclose to such Financier all such information (including your Personal Data) as we may deem appropriate for the purpose of loan creation.
By using the Portal or Services, you agree to the following.
You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website.
Disclaimers and liabilities of Finin (“Finin Disclaimers”), as provided in https://finin.in/disclaimer shall be treated as part of this Agreement. You undertake that you shall carefully read through the Finin Disclaimers and shall strictly comply with the terms of the same.
If a dispute arises between you and Finin, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. In the event of a dispute we encourage you first to contact Finin at email@example.com to try resolving your problem directly with us.
You can update the mobile phone number or email address registered with Finin by submitting a request through the 'contact us' link at www.finin.in, or emailing firstname.lastname@example.org.
In the event of any breach by you of any term, representation, warranty, covenant or agreement made or given by you in this Agreement, you undertake to indemnify and hold harmless Finin, its affiliates and their respective directors, officers, employees, agents and representatives (together “the Indemnified Party”) to the extent of any and all damages suffered or incurred by the Indemnified Party in relation to such breach of representation or warranty, covenant or agreement.
This Agreement, or any right or interest therein, shall not be assignable or transferable by you without the prior written consent of Finin. Rights and obligations of Finin under this Agreement are freely assignable in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
This Agreement will be governed by and construed in accordance with Indian laws. All the matters arising out of herefrom shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
This Agreement makes up the entire agreement between Finin and you regarding the subject matter hereof and supersedes any prior agreements.
If any portion of this Agreement is found to be unenforceable, the remaining portion will remain in full force and effect.
If Finin fails to enforce any part of this Agreement, it will not be considered a waiver.
You will comply with all applicable laws when using or accessing the Portal and while availing the Services.